Dear Customer,

Strictly speaking, Initsys cannot make changes to your systems or add data or alter parameters. We can advise you how to do this but it is your responsibility to undertake the work and test and sign off as completed.

If you want us to do anything like this then we need a TOE (Terms of Engagement) letter or document. This will take some time to produce so allow a suitable grace period between requesting work and the provision of it.

Please remember "No TOE, no can do".

Regards

Helpdesk